WELOCK smart lock uses state-of-the-art banking-grade encryption technology. Every communication with our smart lock is encrypted and protected. The encryption of each lock and each communication is different. We also have our Smart Lock period inspected and certified by an independent security agency each year.
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Frequently asked questions
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How safe is the WELOCK smart lock?
Can I install the WELOCK Smart Lock all by myself?
Yes, WELOCK smart locks are very easy to install and most people can install them in less than 10 minutes by themselves.We also include a screwdriver for you.We have detailed instructions and installation videos to help you install it step by step.
Does the smart lock fit on my door?
WELOCK smart locks fit most European doors. Our lock cylinders are adjustable to fit various door thicknesses. We also have American smart locks that are compatible with American doors. For specific parameters, please refer to the product page data.
How to add Admin fingerprints to the WELOCK fingerprint lock?
WELOCK fingerprint lock supports adding 3 administrator Only administrators can set up operations.
- When the screen is off Press the Set button for 5 seconds, add an admin fingerprint. There is no need to verify the admin fingerprint when registering the firstadministrator. When registering the follow-up administrator fingerprint andperforming other setting operations, you must verify the registered adminfingerprint first. When the screen displays Add admin FP, hold for 2s and enter the admin's fingerprint.
How do I change the administrator password?
Please press any button to wake up the lock, click "lock button icon"
- Enter admin password to enter the menu click "lock icon button" to confirm
- Press "1" to choose Password option then Click "lock icon button" to confirm
- Press "1" to modify - Click" lock button" to confirm
- Enter the new admin password -Click "lock button" to confirm
- Enter admin password again - Click "lock button" to confirm
Will WELOCK Smart lock work if power is out?
If the Welock smart lock is out of power, it cannot be unlocked. You can change the battery to make the smart lock work again. In an emergency, you can also use the power bank to power the smart lock to unlock it