Welock smart lock uses state-of-the-art banking-grade encryption technology. Every communication with our smart lock is encrypted and protected. The encryption of each lock and each communication is different. We also have our Smart Lock period inspected and certified by an independent security agency each year.
Frequently Asked Questions

FAQ
How safe is the Welock smart lock?
How can I share access with others?
What if my smart lock battery is empty?
Can I install the Welock Smart Lock all by myself?
Does the smart lock fit on my door?
What should I do if I forget the administrator password?
How to set the lock time and date?
How can I know the lock is out of power?
What is the frequency of the RFID card used by Welock Smart Lock?
How to set the language of Welock Smart Lock?
Where can l find the installation video?
Where can l find the lock ID?
How can contact customer service?
Will Welock Smart lock work if power is out?
Welock Fingerprint Smart Lock
How to add Admin fingerprints to the Welock fingerprint lock?
How to add user fingerprints to the Welock fingerprint lock?
How to delete user fingerprint?
Will it read slowly or fail to recognize the fingerprint after long time using?
Welock Keypad Smart Lock
How do I change the administrator password?
How to add a password?
How to modify the auto-lock time?
Welock APP
How to download Welock App?
How to Register Welock App?
How to Sign in Welock App?
How to use Welock App to bind Welock Smart Lock?
How to use Welock App to bind Welock Wifi Box Gateway?
How to add RFID card to Welock smart lock?
How to authorize Welock Smart Lock to others?
How to use Welock App for remote unlocking?
How to Reset Your Welock Smart lock on Welock App?
How to set a temporary key (temporary password) for Welock smart lock?