Top 20 WELOCK Smart Door Lock FAQs

1. How do I install the WELOCK Smart Lock?
WELOCK smart lock is designed for easy installation, you can complete the installation in just 10 minutes—no drilling or wiring required, even the locksmith fee is saved. Simply follow the steps in the user manual or refer to our installation video, it is easy to install, perfect for DIY users.

2. What should I do if my WELOCK smart lock's battery runs out? How long does the battery last?
If the battery is low, you will receive a low-battery reminder, you can replace the battery in time. If the battery is dead and can't be unlocked, you can use the USB emergency backup unlocking method, you need to prepare the power bank and data cable to connect to the USB port of the lock, then use the WELOCK APP to unlock.

WELOCK smart lock is powered by 3*AAA batteries with up to 10 months battery life.

3. What unlocking methods does WELOCK smart lock support?
WELOCK smart locks support multiple unlocking methods to meet different users' needs, including biometric fingerprint recognition, PIN codes, mobile APP, smart card, WIFI remote unlocking, Alexa and so on.

4. What if I forget my administrator fingerprint or password?
You can reset the lock via WELOCK APP and then reset the administrator fingerprint or password, or contact WELOCK customer service team for assistance.

CUSTOMER SERVICE
Email: service@welockglobal.com
Whatsapp：+8613662630390

5. Does WELOCK smart lock support temporary passwords?
Yes, WELOCK keypad lock supports generating temporary passwords, you can set one-time password, number of times limit or time limit password, which is very convenient for Airbnb hosts, tenants, family members, cleaning staff and so on.

6. Will WELOCK smart locks be easily hacked?
WELOCK utilizes high strength encryption technology with anti-tampering features to safeguard the security of your home door.

7. Is WELOCK smart lock Senior & Child-Friendly?
Yes, WELOCK smart locks are designed for users of all ages. The keyless system eliminates the hassle of carrying keys, WELOCK supports fingerprint identification and PIN code, so the elderly and children can unlock it effortlessly through simple operation.

8. Can WELOCK Smart Lock be integrated with other smart home devices?
Yes, the WELOCK Smart Lock can be integrated with Amazon Alexa for voice control.

9. Do I need an internet connection to use WELOCK?
No, the basic function does not need internet connection.
If you want to manage the lock remotely, you need to connect the lock to the WIFIBOX3 via Wi-Fi and use the mobile app to operate it.

10. What Weight Can WELOCK Smart Lock Handle?
WELOCK smart lock cylinder is built with 304 stainless steel and aluminum alloy, engineered to withstand daily household pressures like accidental impacts, forceful pulls, or leaning against the door, not easy to damage.

11. What Should I Do If My Smart Lock Malfunctions?
Please check the FAQs troubleshooting section in your user manual.
If problems persist, contact WELOCK’s 24/7 support team for help.

12. What should I do if the WELOCK smart lock has a motor error?
Please re-install the battery to solve it.
If problems persist, contact WELOCK’s 24/7 support team for help.

13. How do I know if a WELOCK smart door lock is suitable for my door?
Please check the WELOCK Smart Door Lock Compatibility Checker page.

14. Can WELOCK smart locks be used outdoors? Are they rainproof?
WELOCK smart locks are IP65 water-resistant, ideal for indoor use or outdoor doors under covered areas (e.g., porches). They handle rain splashes but avoid prolonged direct exposure.

15. How to download WELOCK APP?
1. Search WELOCK in Google Play or App Store;
2. Scan the QR code on the box or manual to download;
3. Visit this link to download.

16. What is WELOCK WIFIBOX for?
The WELOCK Smart Lock connects to the WIFIBOX to enable remote lock management, Alexa integration, and intercom compatibility, boosting accessibility and convenience.

17. How to restore factory settings of the WELOCK smart door lock?
WELOCK door lock device and WELOCK APP have “Reset” function; please enter the menu to find this function and reset your lock.

18. What Languages Does WELOCK Support?
WELOCK smart lock supports Chinese, English, and German.

19. Can I add or delete fingerprints/PIN-codes/smart cards in the WELOCK App?
Of course, you can add or remove passwords and smart cards on the WELOCK APP, but fingerprints can only be removed.

20. What’s the Warranty Period of WELOCK Smart Lock?
Two-Year.